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Is this a scam?

Had a worrying pop-up, phone call or message about your computer? Tick what happened and I'll tell you how likely it is to be a scam, and exactly what to do next.

Tick anything that happened:

What to do

Do not call any number in a pop-up, and do not click it. Close the browser, or restart the computer if it will not close.
Hang up on unexpected "tech support" calls. You do not owe a scammer politeness.
Never give remote access to your computer to anyone who contacted you out of the blue.
Never share passwords or bank or card details over the phone or into a pop-up.
If you already let someone in or shared details: disconnect from the internet, change important passwords from another device, and contact your bank if money was involved.

Worried it got to your computer? In Bolton, I can check it over, remove anything that should not be there, and make sure you are safe again. Calmly, and without making you feel daft.

Get your computer checked in Bolton Message on WhatsApp

The golden rule: genuine companies never cold-call about your computer, never put phone numbers in pop-ups, and never ask for your passwords. Read more in how to spot and avoid tech scams.