ReviewPing sends your customer a text message asking for a review the moment the job is finished, with your Google review link one tap away. Send them by hand as you leave, or put it on autopilot. It exists for one reason: emailed review requests mostly do not get opened, and texts do.
Every small business knows reviews win them work. Getting them is the hard part, and the usual move is an emailed review link. It arrives hours later, in an inbox already carrying forty other things, from a sender the customer half remembers, asking them to click through to a page and sign in. Most of them never open it. A good number never see it at all.
A text is a different proposition entirely. It gets read within minutes, it arrives while the work you have just done is still in front of them, and the link opens on the phone they are already holding and already signed in on. Nothing about the request has changed. The timing and the medium have, and that is where the difference comes from.
The other half of it is simply remembering to ask. Most owners intend to and then get on with the next job. Making the ask automatic removes the one step that was always going to be skipped.
Your Google review link goes in once and gets used every time, so nobody is hunting for it. If you do not have one yet, the free Google review link generator will make it for you in a minute.
You add the customer, or it picks them up from how you already work. This is the moment that matters: the goodwill from a job well done has a short shelf life.
A short, human message in your name, not a corporate template, with the review link one tap away. Manually if you would rather choose, automatically if you would rather not think about it.
Steadily, rather than in one panicked burst when someone notices the profile looks thin. Steady and recent is what Google rewards and what customers believe.
Review count, rating and recency are among the strongest signals in local search. They affect whether you appear in the map pack for a search at all, not just how good you look once someone finds you. A business with a steady trickle of recent reviews outranks an equally good one with a handful from three years ago, and it converts better when it gets there.
That has become more true, not less, since Google started generating AI answers about businesses from Business Profile data. What your reviews say now feeds the summary a customer reads before they ever reach your listing. Thin, old reviews produce a thin, old-sounding answer.
Reviews are one part of that picture. The rest of it, categories, completeness, photos and consistency, is covered on the Google Business Profile optimisation page, and ReviewPing is normally set up as part of that work.
It will not manufacture reviews. Every one comes from a real customer you have really done work for, asked in the ordinary way, writing whatever they think.
It will not screen customers so only the happy ones reach Google. That practice, review gating, is against Google's policies and businesses lose their reviews over it. Everyone gets asked the same way.
And it will not rescue bad work. If the job was not good, asking promptly just gets you a prompt one-star. What it does is make sure the customers who were happy actually say so, instead of meaning to and forgetting.
A tool I built that sends your customer a text message asking for a review right after the job is done, with the review link one tap away. You can send them by hand as you finish each job, or set it to go automatically. It exists because emailed review requests mostly do not get opened, and texts do.
Because of when and how people read them. A review request email lands in a crowded inbox hours later and competes with everything else in there. A text gets looked at almost immediately, while the job you have just done is still fresh, and the link is one tap rather than a hunt through a Google page. Same request, completely different response rate.
Yes, that is the main use. The message carries your own Google review link, so the customer lands straight on the box where they write it, already signed in on their phone. It can point at other platforms too if that is where your reviews matter.
Only if you want to. Some people prefer to press send themselves as they leave a job, because they know which customers to ask. Others would rather it ran quietly in the background. Both work, and you can switch.
No, and it should not. Every review comes from a real customer you have actually done work for, asked in the ordinary way. There is no incentivising, no writing reviews for people, and no screening customers to send only the happy ones to Google, which is against Google's policies and gets businesses into trouble. All it does is ask, at the moment someone is most likely to say yes.
Because they move two things at once. Review count and recency are among the strongest signals in local search rankings, so they affect whether you appear in the map pack at all. And they are read heavily by the AI answer layers now summarising businesses for customers, which draw on your Google profile. A business with steady recent reviews looks alive; one with four reviews from 2022 does not.
Yes. It is usually bundled as the optional add-on with Google Business Profile optimisation, so the profile, the review link and the requests all get set up together and start working at the same time.
Have a look at ReviewPing, or work out roughly how many reviews you are currently leaving on the table. If you would rather I set the whole thing up with your Google profile, just say.