I fix everyday computer and Wi-Fi problems for homes and home offices in Bromley Cross, Bradshaw and Turton. Connections that drop mid video call, slow laptops, new machines set up and files moved across, printers and email. Same-day remote help where possible, a visit where it needs one.
Based in Bolton. You deal with me directly, not a call centre.
Bromley Cross runs north out of Bolton towards Bradshaw and Turton, and it is commuter country: the station, the newer estates off Darwen Road, older stone cottages up towards the moors, and a lot of people who now do two or three days a week at the kitchen table or in a converted box room.
That shift is where most of the calls come from. A home broadband setup that was fine for streaming in the evening is a different proposition when your job depends on it between nine and five. The connection drops during a client call, the laptop crawls, the printer decides it is offline the morning you need to send something. Nothing here is exotic. It is just that nobody has ever set the house up as a workplace.
The other half is family technology: children's laptops and school accounts, a new computer that needs everything moving over from the old one, photos that exist in exactly one place, and passwords written on the back of an envelope.
Machines that take five minutes to wake up, freeze on ordinary jobs, or have quietly got worse every year. Usually fixable rather than replaceable.
Weak or dropping Wi-Fi diagnosed properly, routers and access points repositioned or replaced, mesh set up so the coverage reaches the whole house.
New laptops and PCs set up, files, photos and emails moved across from the old machine, your software installed and a backup in place before the old one goes.
Printers that will not connect or have gone offline, scanning to email, mail that stopped arriving, accounts locked out and passwords sorted safely.
Malware and fake warning pop-ups removed, and an honest answer about whether that phone call or email was a scam. It usually was.
Photos and documents backed up automatically rather than in theory, so a failed drive or a lost laptop is an inconvenience and not a disaster.
To be clear about what this is: computer and laptop help, setup, networking and support, including upgrades like SSDs and memory. Not screen replacements or board-level repair. If that is what yours needs, I will tell you straight and help you work out whether it is worth doing.
Dead spots, dropouts and rooms the signal never gets to are the single most common reason people in Bromley Cross get in touch. There is a full page on how that gets fixed, what it involves and when mesh is worth it.
Wi-Fi and home networkingYes. Bromley Cross, Bradshaw and Turton are a short run north from Bolton, so home visits are easy and usually same or next day. If the problem is one I can fix remotely over a secure connection, I will do that instead and you are sorted sooner.
Usually yes, and it is rarely the broadband itself. The common causes are the router sitting in the wrong place, an old router that cannot handle the number of devices now in the house, or a box room at the far end of the coverage. Repositioning, replacing, adding a mesh point or running a wired link to the room you work in normally fixes it for good. I check what is actually happening before recommending anything.
Yes. New laptop or PC set up properly, files, photos, emails and bookmarks brought across from the old machine, your software installed, and a backup in place before the old one is retired. You get it working rather than working on it.
Both. Some people call when something breaks and that is the end of it. Others would rather have someone to ring whenever the household technology plays up, so we keep it going on that basis. There is no lock-in contract either way.
Yes, and between them they are probably half the calls. Printers that will not connect or have gone offline, scanning to email, email accounts that will not log in, mail that stopped arriving on the phone but still arrives on the laptop. All ordinary, all fixable.
Everything I cover, and how it works, is on the main tech support in Bolton page. Businesses with staff, shared files and a network to look after are covered on IT support for small businesses. If it is a website you need rather than tech support, start with web design in Bolton. That covers Bradshaw, Turton, Egerton and Harwood as well.
Describe the problem in your own words, in whatever detail you have. I will tell you what is likely going on, whether it can be sorted remotely, and what it would cost, before anything starts.