I fix everyday computer and Wi-Fi problems for homes and small businesses in Westhoughton: slow laptops, dead spots and dropping connections, new machines set up with everything moved across, printers, email and backups. Same-day remote help where it is possible, otherwise I come to you.
Based in Bolton. You deal with me directly, not a call centre.
Westhoughton is a town in its own right rather than a suburb, with its own centre around Market Street, its own high street trade, and the streets running out to Daisy Hill, White Horse and Chew Moor. It has a lot of families, a lot of older residents, and a lot of small businesses run out of a shop unit or a spare room.
That mix produces a particular set of calls. Households where the computer has quietly got slower every year until it is barely usable. Older residents who have been sold something they did not need, or frightened by a pop-up claiming their machine is infected. Small businesses where the laptop, the printer and the card machine all have to work and there is nobody on hand when they do not.
None of it needs an agency or a contract. It needs one person who will turn up, explain what is actually wrong in plain English, fix it, and tell you honestly when something is not worth spending money on.
Machines that take five minutes to wake up, freeze on ordinary jobs, or have quietly got worse every year. Usually fixable rather than replaceable.
Weak or dropping Wi-Fi diagnosed properly, routers and access points repositioned or replaced, mesh set up so the coverage reaches the whole house.
New laptops and PCs set up, files, photos and emails moved across from the old machine, your software installed and a backup in place before the old one goes.
Printers that will not connect or have gone offline, scanning to email, mail that stopped arriving, accounts locked out and passwords sorted safely.
Malware and fake warning pop-ups removed, and an honest answer about whether that phone call or email was a scam. It usually was.
Photos and documents backed up automatically rather than in theory, so a failed drive or a lost laptop is an inconvenience and not a disaster.
To be clear about what this is: computer and laptop help, setup, networking and support, including upgrades like SSDs and memory. Not screen replacements or board-level repair. If that is what yours needs, I will tell you straight and help you work out whether it is worth doing.
Dead spots, dropouts and rooms the signal never gets to are the single most common reason people in Westhoughton get in touch. There is a full page on how that gets fixed, what it involves and when mesh is worth it.
Wi-Fi and home networkingYes. Westhoughton is a short run from Bolton and I am there regularly, so home and business visits are usually same or next day. Anything that can be fixed remotely over a secure connection, I will offer that first because you are sorted sooner.
Often the same day, and next day at worst for most jobs. Being local and a one-person business means there is no queue and no call centre. Ring or message and I will tell you honestly when I can get to you.
Yes. Individuals and families are a big part of what I do: slow computers, new laptop setup, printers, email problems and smart home devices. It is the same service whether it is a household or a small business, and nobody gets talked down to.
Yes. Weak or dropping Wi-Fi is one of the most common jobs. That means diagnosing where the signal actually falls over, repositioning or replacing routers and access points, and setting up mesh or extenders so the coverage reaches the whole house, including converted lofts and garden offices.
Almost certainly not. Microsoft, BT and your bank do not ring people about viruses, and a pop-up with a phone number on it is a scam every time. Do not ring the number, do not let anyone connect to your machine, and get in touch and we will check it properly. The guide on avoiding tech scams and pop-ups goes through what to look for.
Everything I cover, and how it works, is on the main tech support in Bolton page. Businesses with staff, shared files and a network to look after are covered on IT support for small businesses. If it is your website rather than your computers, there is a page on web design in Westhoughton too. That takes in Daisy Hill, White Horse, Chew Moor and Over Hulton as well.
Describe the problem in your own words, in whatever detail you have. I will tell you what is likely going on, whether it can be sorted remotely, and what it would cost, before anything starts.